Refund policy

At High Q Shroom, we want you to love your purchase and feel confident in your wellness journey.
If you are not completely satisfied with your order, we’re here to help. Please review our return and refund terms below.

1. Eligibility for Returns

We accept returns for unopened and unused products within 30 days of delivery.
To qualify for a return, items must be:

  • In their original packaging

  • Unopened, with safety seals intact

  • Accompanied by proof of purchase (order number or receipt)

For health and safety reasons, we cannot accept opened, used, or partially consumed items.

2. Non-Returnable Items

We cannot accept returns on:

  • Opened or used supplements

  • Gift cards or promotional items

  • Discounted or final sale products

3. How to Start a Return

To request a return, please email our support team at info@highq-shrooms.com with:

  • Your order number

  • The product(s) you’d like to return

  • The reason for your return

Once approved, we’ll provide return instructions and the shipping address.
Please do not send items back without prior authorization.

4. Refund Process

After we receive and inspect your returned items, we’ll notify you via email.
If approved, your refund will be processed within 5–10 business days, and the credit will automatically be applied to your original payment method.

Please note: Shipping costs are non-refundable. Customers are responsible for return shipping fees unless the product arrived damaged or incorrect.

5. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@highq-shrooms.com.
We’ll gladly replace the item or issue a full refund at no additional cost.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please check with your bank or payment provider.
If you still haven’t received it, contact us at info@highq-shrooms.com — we’re happy to help.

7. Exchanges

We currently do not offer direct exchanges.
If you’d like a different item, please return your original order for a refund and place a new order.

8. Contact Us

For questions or assistance regarding returns or refunds, reach out anytime:
📧 info@highq-shrooms.com
🌐 http://highq-shrooms.com
📍 23 Brearley Avenue, Oldbrook, Milton Keynes MK6 2SH, UK